FAQ

MEMBERSHIP

ABC membership is a lifetime membership and requires a one-time payment only. You will be issued a Membership card with a maintain membership ID number that you can use to log in to the ABC Website for Members to manage your lessons, update application details and to make any inquiries.

As an ABC Member, you can attend the Trial Lesson for FREE if you bring along a new friend (non-ABC member) each time you attend a Trial Lesson! Your friend will enjoy a further discounted price for the Trial Lesson as well! However, do note that both the ABC member and the referred friend MUST attend the Trial Lesson together.

You can also enjoy an exclusive member only discount from our retail merchandise when you present your membership card upon making payment. However, do note that members are not allowed to share or buy items on behalf of a non-member friend/ family.

You will also be prioritized for any 1-Day lessons, events or workshops that we have at our studio.

Please apply for a replacement at the studio. A handling fee of RM20 will be charged for the new card issuance.

COURSES

Each course has a reasonable pre-determined “expiration date” and each member is responsible for keeping track of it. ABC Cooking Studio is not obliged to extend the course expiration date due to your personal circumstances. Member can log in to the ABC Website for Members and find the relevant information on the top-right corner of the screen. The actual course expiration date will be the earlier of either
(a) the pre-determined expiration date, or
(b) the last day of the month in which the member finished the last lesson of the course

Extension is based on the condition that the request for extension is made BEFORE the course expiration date. You may approach our studio for application of extension.
Member shall apply for extension due to personal circumstances and pay a fee of RM60 per month. Do note that you are unable to terminate your course after an extension.
Member can apply for extension with valid documents and without any charges for
(a) member who is pregnant or within 1 year after giving birth, 2 more years will be extended
(b) member who has hospitalization leave for more than 30 days, 1-3 more months will be extended
(c) member who has overseas business trip for more than 30 days, 1-3 more months will be extended
However, ABC Cooking Studio is not obliged to extend the above mentioned application that is less than 30 days.

We do not allow transfer of courses. You would have to terminate your current course and sign up for your preferred course. Do note that there will be a handling fee of RM100 per course. Please refer to your  ABC Cooking Studio Membership Terms and Conditions for Course Termination details.

Members can reserve up to 3 lessons per course per month in the system.

REGULAR LESSON RESERVATION

Members can reserve a Regular Lesson before 5:00pm of the business day before the scheduled Regular Lesson.
Members can do so by logging into the ABC Website for Members (accessible 24 hours), by calling the studio or by using the touch panel booking terminals at the studio.
Thereafter, member should double confirm the reservation status on the ABC Website for Members.

The ABC Website for Members will not allow reservation (scheduled for the next day) after 5:00pm. Please call the studio and let us know which Regular Lesson you wish to reserve for the next day. We cannot promise you the reservation, however, we will help you enquire with the manager/ instructor.

Our cancellation policy states that the deadline to cancel an existing Regular Lesson reservation, without penalty, is before 12pm of the day before the reserved lesson.
Members can manage their own cancellation via the ABC Website for Members, by calling the studio or by using the touch panel booking terminals at the studio.
Thereafter, member should double confirm the reservation status on the ABC Website for Members.

REGULAR LESSON RULES

Do bring your apron and a pen to take down notes during the lesson.
Member with long hair should tie up hair neatly due to hygiene reasons. Member with long nails or with sophisticated manicure should wear gloves during lesson. Do remove any accessories around hands and wrists, such as rings, watches or bracelets before lesson.
Be on time for your lesson. Tardiness of more than 10 minutes for any reason is considered as cancelled and member will not be able to attend the lesson.

Be on time for your lesson. Tardiness of more than 10 minutes for any reason is considered as cancelled (lesson will be forfeited) and member will not be able to attend the lesson.

Lesson must be attended by the member who had registered. No one should attend the lesson on your behalf.
It is a good habit to write your name and membership ID number on your recipe once your instructor hand it to you. Take care of the printed recipe given to you. Any soiled, torn or missing recipe, due to negligence or any personal situation, will not be replaced by ABC Cooking Studio. However, member can purchase a copy of the same recipe at RM20 from the studio.
No photography or filming during the lesson.
Member shall take care or may use the lockers within our premise to safely store all their personal belongings including valuables. At the end of your lesson, do check under the table to see if you have left your recipe or any personal belongings behind before you leave the studio. ABC Cooking Studio is not responsible for any lost or stolen items, accidents and other troubles that might have caused.

At the end of your Regular Lesson, we will provide you with the packaging materials for your bread or cake so that you can bring them back and share with your loved ones.
However, dishes made from a cooking Regular Lesson should be consumed at our premise. If member wish to bring food home, member must bring own containers or carriers. ABC Cooking Studio will not provide any containers nor disposable receptacles or materials. In addition, member must sign on the “Food Takeaway Form” and be responsible for the food taken out of the studio. Please obtain the form from your cooking instructor.

We are sorry to hear that you are unwell, and we wish you a quick recovery.
We will need valid documents, such as a MC, for the management to credit a lesson back to you. Hence, in this case, the best we can do is to provide you with the original recipe of the lesson you had missed.

TRIAL LESSONS

You can book a Trial Lesson online or drop by at our studios.

For online Trial Lesson booking, choose one of the menus (Cooking/ Bread/ Cake) and complete the payment with credit or debit card (VISA/ Mastercard) to confirm your booking.

If you are dropping by at our Studio at The Gardens Mall, do pick up a copy of our course brochures and make a trial booking on your preferred date. We accept payment by credit card, debit card, or QR Pay. 

We have 3 highly popular regular Trial Lesson menus that you can choose from. Select ONE menu for the Trial Lesson you prefer to attend and make your reservation on this page.

We also offer seasonal Trial Lesson menus occasionally for a limited period on top of our regular menus.

Subscribe to our news or like our Facebook and  Instagram pages so that you will not miss out on our seasonal Trial Lesson announcements. Terms and conditions apply.

A Trial Lesson is designed for a first timer to ABC Cooking Studio to experience the joy and excitement of learning to cook or bake. Customers who joined the Trial Lessons are encouraged to pursue further learning through our regular courses.

All Trial Lessons are conducted in small groups, with up to 4 participants to 1 instructor, so that you can enjoy the optimal amount of time with our instructor and ask questions. After the trial lesson, our instructors will explain more about the benefits of becoming an ABC Member, the application process, the course structure, the package discounts, the various payment options, how to make lesson reservations, as well as answer any questions you may have about the studio and our courses in general. This briefing is only included with a Trial Lesson, hence that is what makes it different from our other lessons such as 1-Day Lessons or workshops.

We offer our lesson at an affordable price of RM85 per pax on Off-Peak weekdays or RM105 per pax on Peak weekends, exclusively for first timers only to try our lessons and introduce you to the studio.

We conduct trial lessons every day, for a duration of 2 hours, starting from either one of these timeslots: 10:15am, 1:30pm, 4.30pm and 7:30pm. You may check the availability of our trial lessons online, up to one month in advance, via this page.

Zero experience is required, therefore even beginners are welcome to join the lessons.

Lessons are conducted in small groups with up to 4 participants to 1 instructor, so you will feel comfortable to ask any questions during the lessons. However for safety reasons, we do have age restrictions for the Trial Lessons. Cake and bread Trials are for 9 years old and above only, while cooking Trials are for 13 years old and above only. Kids age 4 to 8 years old can register for our Kids Course, or join one-day lessons that we offer for kids from time to time such as “Family 1Day Lessons” or “Kids 1Day Lessons”.

We will provide printed recipe, ingredients and cooking utilities to be used in the trial lessons. Apron is provided but will be chargeable at RM1 as rental fee. You are welcomed to bring your own apron as it is compulsory for all lessons.

You may use the locker space to safely store your belongings during the lesson.

Carrier bags for Bread and Cake Trial Lessons are also provided for you to bring back and share with your loved ones. However, Cooking Trial Lessons are strictly for dine-in only to ensure the best consumption experience and food safety.

To ensure the best consumption experience and food safety for all of our customers, all Cooking Trial Lesson must be dined-in at our studios. 

We only use muslim-friendly ingredients in the studio. However, we have not yet obtained halal certificate from the Malaysian authority. Therefore, the current status is “No pork, no lard” to be exact.

Yes, you can, if you are already signed up as a Member. As one of our Member’s benefits, you can unlock other menus for the Trial Lessons by introducing your friends or relatives to us (limited to a maximum of 3 referrals per session only).

Absolutely! Customers who are already registered as a Member can join another trial lesson for FREE by referring friends or relatives who are also interested to learn. By referring new people, members will be rewarded with a free trial lesson ticket which you can select any menu of your choice. Your friends and relatives will also be able to join the trial lesson together with a further discounted price of RM 65 per pax! Kindly contact your instructor for more details.

Yes, we have! Besides our highly popular regular Trial Lessons, we also offer seasonal Trial Lessons from time to time. Menus may vary every few months and will be offered in limited time. 

Subscribe to our news or like our Facebook and  Instagram pages so that you will not miss out on our seasonal Trial Lesson announcements. Terms and conditions apply.

Unlike a restaurant, we need to assign instructors who will come fully prepared for the lesson.

We will also prepare the ingredients according to the number of participants to ensure all our participants use only the freshest and highest quality materials.

We keep our promise to you that each Instructor will conduct lessons at a maximum of only 4 participants per table so that you will get the attention and feel comfortable throughout the lesson. So yes, we do require all our participants to make a reservation before every lesson in order to meet these standards.

Participants are strictly prohibited against making reservations of Trial Lesson for more than 4 pax at one time, regardless of via online reservation or call-in reservation due to our limited slots for Trial Lessons.

Trial Lesson is unlike Regular Lesson, as it will be simpler and consists of sales talk after the lesson. We encourage customers to join strangers together for the lesson. 

All Trial Lessons reservations with a group of 5 pax and above will be deemed as group lesson/team building, and thus will be charged at our stated prices respectively.
*Administration fee of RM10 will be charged if request for refunds.

Customers are strictly prohibited against making reservations of Trial Lesson for 5 pax. Please contact us for the group booking packages.

If we found any customers booking Trial Lessons for 5 Pax and above, we will not hesitate to cancel your lessons without any refund if the customers refuse to top up the Group Lesson price difference.
*Administration fee of RM10 will be charged if request for refunds.

Customers are strictly prohibited against making reservations of Trial Lessons for private events, regardless of number of participants. as we have very limited slots for each session and the rest of our tables are catered to our regular lessons.

If you would like to book our studio for private events, please contact us for the private event packages. 

If we found any customers booking Trial Lessons for private events, which include but not limited to Team Building, Company Event, Hen’s Party, Birthday Party, we will not hesitate to cancel your lessons without any refund if the customers refuse to top up the Group Lesson price difference.
*Administration fee of RM10 will be charged if request for refunds.

We welcome our overseas Members to attend our Trial Lesson (Free for any ABC Members) if and only if, you bring along at least (1) local friend (Malaysian first-timer Non-Member) when you attend the Trial Lesson.

Both the ABC Member and the referred friend MUST attend the Trial Lesson together. Your referred friend can enjoy a special discounted rate of RM65 per person!

Kindly note that overseas members would need to contact us via email or the contact us form if they are interested in attending the Trial Lesson.

Overseas ABC Members can attend one free regular lesson by using their ABC Cooking Passport. For more information, please find out more via this link.

If the Member would like to join the Trial Lesson, he/she may bring a maximum of 3 friends for EACH session. And these 3 friends are entitled to enjoy the Member referral price of RM65. 

If the Member does not want to join the Trial Lesson, a maximum of 4 friends are entitled to use his/her membership to enjoy the Member referral price of RM65 for EACH session.

OTHERS

Please approach our studio to purchase a copy of the recipe at RM20. Member can purchase the recipe of the lessons they had attended only.

It is always a good habit to write your name and membership ID number on your recipe once your instructor hand it to you, and to check under the table after your lesson before you leave the studio, for situation like this.

Please call the studio and we can help you check on-site. Do provide us with information such as the table number where you had your lesson, the description of your lost item, etc. If someone had picked up your item and passed it to our staff, we can also check our “Lost & Found” box for you.

However, do note that our “Lost & Found” storage management will store items for up to 1-month duration only. After 1 month, these items will be discarded. ABC Cooking Studio is also not responsible for any lost or stolen items, accidents and other troubles that might have caused.